We have had some reports of our main phone number giving a disconnected message. We are working with our phone provider to resolve this issue. If you are having problems reaching us, please try out alternate number 760-364-5000. Additionally, you can reach us through email by using the contact us page.

Services

AECWiFi's internet service has no annual contract and is provided on a month to month basis. You may cancel your service at any time by calling us at 760-301-4000. If you cancel your service prior to the end of your billing cycle, your cancellation will be effective as of the final day of your billing cycle for bulling purposes. You will not receive a refund or prorated credit for any portion of service if you cancel prior to the end of your billing cycle.

Installation

You may cancel your installation at any time prior to your appointment, but we ask that you give us 24 hours notice to ensure that we have time to contact our installers. If for some reason our installers can't provide service at your location we do not charge anything for coming out and trying. The installation fee is nonrefundable after the installation has been completed.

Changes To This Cancellation Policy

We may update our Cancellation Policy from time to time. We will notify you of any changes by posting the new Cancellation Policy on this page.

We will let you know prior to the change becoming effective by posting an update to this page with an updated "effective date".

You are advised to review this Cancellation Policy periodically for any changes. Changes to this Cancellation Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Cancellation Policy, please contact us:

Effective date: December 3, 2018